FAQs
Why aren't my keywords working?
Ensure they are entered correctly according to the guidelines. If issues persist, email us at hello@merchvault.app for support.
Why is there a Premium version with more features?! This is SO unfair!!
MerchVault is completely ad-free and we don't collect or sell user data. To cover our running costs and continue providing the service, we offer a premium tier with additional features for users who need enhanced functionality. If you wish to support MerchVault and have access to more features then please consider upgrading - MerchVault was developed (and is currently maintained) by one singular developer during their free-time so there has to be a financial incentive to operate the business too, sorry!
Why does the feed only refresh every 5 seconds?
MerchVault monitors for new products and restocks in real time but the feed itself will only be refreshed every 5 seconds. The vast majority of users will not have the application open 24/7 to watch their feed(s) but instead simply rely on receiving push notifications to alert them when for new products and restocks! So whilst the feed may only refresh every 5 seconds, the actual monitoring processes and notifications are running 24/7 with no delays.
Why does the live feed only refresh every 60 seconds?!
The same reason as above except the results are not displayed in real-time given the live feed is again simply a proof of concept so you can see just how many stores and retailers MerchVault supports.
Why is the item I want already sold out?
MerchVault monitors supported retailers with industrial-grade efficiency. There are no bottlenecks, delays, or issues caused by VPNs or localised methods. Our professional background in web scraping ensures near-instant updates on availability. However, some items may sell out quickly due to high demand, especially during restocks where stock quantities are often limited to single digits. Speed and timing are crucial to securing these items. There's also a chance that the item simply loaded out of stock and is yet to have inventory released.
Why aren't my feeds populating?
The unfiltered feed only shows items that release or restock AFTER you enable them in the stores screen. It will never display backdated items, so it's normal for the feed to be empty if your enabled store(s) haven't released or restocked any items since you enabled them. The filtered feed follows the same principle but applies your keywords. If you believe an item should have appeared in your filtered feed after a restock or release, it may be due to how your keywords are set up. Feel free to reach out to our support team for help reviewing your keyword configuration.
The notification badge on the app icon isn't disappearing!
This is an operating system behaviour rather than an app issue. You can disable the notification badge on a per-app basis through your device's settings if you find it bothersome.
Why do notifications sometimes come through more than once?
This occurs because some stores handle their backend differently, which can trigger multiple notifications for the same product in quick succession (e.g., when availability status changes). It can also happen when a store releases a new product and makes a quick update, triggering a 'restock' notification. These are edge cases that affect a small number of retailers and are outside of our control. We have opted to send duplicate notifications rather than risk not sending a notification at all. If you notice items with different timestamps, this is normal behaviour. However, if you see items with identical timestamps, please report this as a bug through the settings page.
Why am I missing notifications?
Some devices have a notification "limit". For example, since Android 10 there's a limit of 24 notifications per app. Some other devices/operating systems may have lower limits in place. This means if an app sends more than 24 notifications in a short period of time, older notifications will be hidden from the notification drawer so we recommend clearing/viewing your notifications on a regular basis.
Why am I seeing a "Could not launch: <url>" error?
This error typically occurs with certain default browsers, particularly Samsung's internal browser, which may not handle external links properly. To resolve this, you will need to set a different browser (such as Chrome) as your default browser.
I'm a Premium subscriber. Why wasn't my suggestion added?
As per our terms; Suggesting a store does not mean it will be added. You're paying for access to the other features of the application along with the ability to suggest new stores to be added, not for the luxury of MerchVault adding any store you desire upon request.
Can I use MerchVault on multiple devices?
We would advise against using the same account on multiple devices at once as this will cause problems with your push notifications tokens due to how devices are registered for this system.
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